Career Opportunities

Bluemanor Windows Ltd, a family-run home improvements company based in Braintree, Essex, is looking for a Warehouse Operative to become a part of our team.

Our warehouse and offices in Witham Essex are home to our installations team, service team and Goods In/Out.

We are seeking a reliable and hard-working individual to join our team as a Warehouse/Yard Operative.

The successful candidate will be responsible for managing the day-to-day operations of our warehouse/yard including associate administration.

Full training will be provided.

Your Responsibilities

• Maintain the cleanliness and organization of the warehouse/yard

• Load and unload supplier delivery vehicles as needed

• Assist customers with loading and unloading of their purchases

• Update our computer systems to record item locations / deliveries / missing items

• Liaise with suppliers to discuss any issues that arise on delivery

• Prepare installations teams products for their collection/installation

• Perform weekly vehicle inspections and report any issues to management

• Perform weekly toolbox talks and report any issues to management

• Follow all traffic laws and company policies while on the road (if using company vehicle)

• Must be comfortable completing administration tasks using iPad/computer

Requirements:

• Valid driver’s license and clean driving record

• Physical ability to lift heavy items

• Good communication skills

• Computer Literate

• Ability to work independently and as part of a team

Details:

• Job Type: Full-time

• Pay: £23,000.00 – £30,000.00 Per annum subject to experience

• Expected hours: 37.5 hours per week

Benefits:

• Company pension
• Employee discount
• On-site parking
• Sick pay

Bluemanor Windows Ltd, a family-run home improvements company based in Braintree, Essex, is looking for an experienced Window & Door Installer / Window & Door Installation Team to become a part of our growing team.

The successful candidate(s) will be highly experienced in the installation of uPVC and Windows and Doors and will have impeccable attention to detail.

Successful candidates must be motivated, willing to work and capable of building a great rapport with our valued customers.

Installations take place throughout Essex and parts of Suffolk / Herts / Cambs.

Your Responsibilities

• To install uPVC and Aluminium Frames, windows and doors to the highest standards.

• Provide customer satisfaction through excellent workmanship and attitude.

• To install all products to industry and company standards.

• Ensure all required documentation is completed (such as completion check sheets and installation updates) in full and in the timely manner required to be presented to our installations team.

• Ensure that your uniform and vehicle are always in a tidy and presentable condition.

• Ensure the Company policies and guidelines are adhered to at all times.

• Comply with all Health & Safety requirements.

Skills & Personal Qualities

• You will be highly experienced in the installation of uPVC and Aluminium Windows and Doors.

• You will have impeccable attention to detail and take great pride in your work.

• You will enjoy meeting people and be reliable, trustworthy and well-presented.

• Hold a current full driving licence.

• Be able to work under your own initiative and as part of a team.

• Possess good verbal communication skills.

• Ability to carry out manual handling.

Bluemanor Windows Ltd, a family-run home improvements company based in Braintree, Essex, is looking for an experienced Conservatory and Conservatory Roof Installer / Installation Team to become a part of our growing team.

The successful candidate(s) will be highly experienced in the installation of Conservatories and Conservatory Roofs and will have impeccable attention to detail.

Successful candidates must be motivated, willing to work and capable of building a great rapport with our valued customers.

Installations take place throughout Essex and parts of Suffolk / Herts / Cambs.

Your Responsibilities

• To install Conservatories and Conservatory Roofs to the highest standards.

• Provide customer satisfaction through excellent workmanship and attitude.

• To install all products to industry and company standards.

• Ensure all required documentation is completed (such as completion check sheets and installation updates) in full and in the timely manner required to be presented to our installations team.

• Ensure that your uniform and vehicles are always in a tidy and presentable condition.

• Ensure the Company policies and guidelines are adhered to at all times.

• Comply with all Health & Safety requirements.

Skills & Personal Qualities

• You will be highly experienced in the installation of Conservatories and Conservatory Roofs.

• You will have impeccable attention to detail and take great pride in your work.

• You will enjoy meeting people and be reliable, trustworthy and well-presented.

• Hold a current full driving licence.

• Be able to work under your own initiative and as part of a team.

• Possess good verbal communication skills.

• Ability to carry out manual handling.

Bluemanor Windows Ltd, a family-run home improvements company based in Braintree, Essex, is looking for an experienced Window and Door Surveyor to become a part of our growing team.

The successful candidate(s) will be highly experienced in the surveying of Windows and Doors and will have impeccable attention to detail. You must be meticulously accurate with measurements and angles and have extensive knowledge and understanding of windows & doors to protect the consumer and company, ensuring that works to be undertaken are cost-effective, practical and comply with industry standards/building regulations.

Upon completion of the survey, you will then work with our order processor and installations team in order for them to place the necessary product orders and schedule installations based on product lead times.

Main Responsibilities Include:

• Measure products in line with what has been sold, ensuring that the sales contract is achievable both practically, cost effectively and complies with industry standards / building control.

• Based in our Braintree or Witham offices, you will visit and liaise with customers on site, clarifying their order and understanding of what product they have been sold for installation.

• Maintain regular communication with customers regarding their surveys and any delays that may arise as a result of the survey.

• Complete manual and / or electronic CAD surveys ensuring all documents are completed fully and accurately and are signed off by the customer, either by site visit or email confirmation, these documents supersede any previous signed documentation.

• Carry out risk assessments on site operating to stringent company health and safety procedures and processes regarding access.

• Attend weekly meetings to discuss industry changes to legislation and to brainstorm any departmental or product development.

• Provide technical assistance to both the sales force and installations department to ensure effective efficiency and completion of our customer’s contracts

• Use of in house design software where required (training will be provided.)

• Additional general support to the team as and when necessary.

• Ensure that customers are satisfied with all aspects of the service and would be happy to recommend the company.

Experience & Skills:

Essential

• Ability to ensure that all jobs are measured and drawn up correctly.

• Specifying any materials required for jobs.

• Carry out risk assessments of each job.

• Experience working in the home improvement industry.

• FENSA / MTC card and NVQ3 Fenestration Surveyor.

• Excellent knowledge of current Building Regulations.

• Computer literate.

Desirable

• Experience in managing customer expectations/relationships.

• Good Literacy and Numeracy.

• Experienced user of Microsoft Office packages; Outlook, Word, Excel.

• Experienced in CAD programmes.

Competencies:

• Works well under-pressure.

• Keep calm in difficult situations.

• Understanding the requirements of the customers.

• To be approachable and have a friendly manner.

• Excellent team player.

Bluemanor Windows Ltd, a family-run home improvements company based in Braintree, Essex, is looking for Sales Executives to become a part of our growing team.

Bluemanor is not your typical Home Improvement Company, and we are extremely proud to have built a varied, outstanding and dynamic team who prides itself on offering great service and experience to our customers.

Based in our fully refurbished Showroom in Braintree, Essex (and visiting customers in their homes throughout Essex and Suffolk), the ideal candidate will be welcoming, professional and courteous at all times, having our customer’s very best interests at heart throughout the design and sales process. Being able to work as part of a team is crucial, as is having a great level of customer service and administration skills.

Successful candidates must be motivated, willing to work and capable of building a great rapport with our valued customers.

Your Responsibilities

• Attend qualified appointments in customers’ homes, listening to their requirements and helping them by offering the very latest and most innovative home improvement products.

• Providing the ultimate customer experience in our newly refurbished showroom.

• Completing quotes and orders for those customers who wish to purchase our products.

• Calling and booking genuine and qualified leads from potential customers who have requested appointments via our website (we do not cold call).

Skills & Personal Qualities

• You must be smart and professional, as you will be the one who sets the first impression of the company.

• You will be a passionate, highly driven individual who enjoys helping customers.

• You will be a versatile, dynamic and determined individual, highly goal orientated, with demonstrable experience in hitting or exceeding targets.

• Excellent communication skills with the ability to communicate ideas that inspire, inform and captivate our customers.

• Good problem-solving skills, able to identify cost-efficient solutions to problems.

• You must be friendly and able to demonstrate the value of our marketplace product to new customers.

• A highly responsive individual, you will understand the importance of responding quickly to daily challenges.

• Quality driven & professional, employing the highest levels of honesty, probity and integrity

Bluemanor Windows Ltd, a family-run home improvements company based in Braintree, Essex, is looking for a Customer Services Administrator to become a part of our growing team.

We are looking for a passionate, driven and customer-focused Customer Services Administrator who can flourish and progress within a fast-paced, forward-thinking environment.

Based in either our Braintree or Witham offices, you will have the desire to be responsible for providing industry-leading levels of customer service and exceeding customer expectations.

Your Responsibilities

• Communicate regularly with customers, keeping them up to date with developments and effectively building and creating lasting relationships, checking the customer is happy with our service and providing the best possible experience for the customer.

• Handle incoming and outgoing telephone calls and emails, providing a first-class service and ensuring first-contact resolution.

• Record customer complaints and deal with them effectively to provide a positive resolution in line with the company Complaints Handling Procedure.

• Working with internal and external departments where required in order to support the business and our customers.

• To develop your product knowledge, keep up to date with product developments and offer customers advice for the resolution of their queries.

Skills & Personal Qualities

• Solutions focussed and able to respond to customer needs promptly.

• Meet and exceed customer expectations with a passion for delivering an excellent customer experience.

• Be able to work on your own initiative.

• Strong resource planning and organisational skills.

• Strong admin skills, with a good working knowledge of Microsoft packages.

• Strong written & verbal influential communication skills.

• Professional telephone manner.